At Blank House, we want you to feel confident with every purchase. If something isn’t right, here’s how we handle returns and exchanges.
Items purchased in-store are eligible for exchange or store credit within 5 days of purchase with a valid receipt.
To qualify, items must:
Be unworn, unused, and unwashed
Have original tags attached
Be in original condition
Refunds are not issued for in-store purchases.
Online orders may be returned within 5 business days of delivery.
To be eligible for a return:
Items must be unworn, unused, and unwashed
All original tags and packaging must be included
Proof of purchase is required
Original shipping charges are non-refundable.
Email hello@blankhouse.com with your order number and reason for return.
Wait for approval from our team before shipping anything back.
Once approved, ship the item(s) back at your expense.
Returns sent without prior approval will not be accepted.
Customers are responsible for arranging and covering the cost of return shipping. Blank House does not provide prepaid return labels.
We do not offer direct exchanges.
If you need a different size or style:
Submit a return request (if eligible).
Once approved, return the item at your expense.
Place a new order for the desired item.
A flat $8 shipping fee will apply to send out the replacement item.
Once your return is received and inspected, we’ll notify you of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days. Please allow additional processing time from your bank or card issuer.
If more than 15 business days have passed since approval and you have not received your refund, please contact us at hello@blankhouse.com.
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at hello@blankhouse.com so we can resolve the issue.
The following items are final sale and cannot be returned:
Custom or personalized products
Swimwear
Clearance or final-sale items
Gift cards
If you’re unsure about your item’s eligibility, please contact us before initiating a return.
Blank House
9300 Harwin Dr. Suite A
Houston, TX 77036
If more than 15 business days have passed since your return was approved and you haven’t received your refund, or if you have any other questions, please contact us at hello@blankhouse.com. We're here to help.
Thank you for choosing Blank House for your shopping needs. Your satisfaction is important to us, and we appreciate your understanding of our return policy.
Mona T-shirt
Blank House
